Frequently Asked Questions
Everything you need to know about our pro-grade sports gear and services.
What makes ProKennex technology different from other sports brands?
ProKennex is world-renowned for our Kinetic Technology, which uses micro-bearings to absorb shock and vibration, significantly reducing the risk of tennis elbow and enhancing power transfer.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for athletes who need their gear ready for the next match.
Do you offer a warranty on your rackets and paddles?
Yes, all ProKennex rackets and pickleball paddles come with a 12-month manufacturer warranty against structural defects and workmanship issues.
What is your return policy for unused equipment?
We offer a 30-day return policy for all unused items in their original packaging. Please note that rackets must not have been played with and the plastic wrap on the handle must remain intact.
Can I request a specific string tension for my new racket?
Absolutely. During the checkout process, you can select your preferred string type and tension. Our professional stringers will prepare your racket to your exact specifications.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.